NEW Zoo of Brown County, WI

Making a Reservation

All groups coming to the zoo that would like a zoo class must fill out a reservation form. Download and complete the Group Trip Registration Form (125kb PDF), or call (920.434.7040) to receive one by mail. Completed forms should be submitted online, dropped of, mailed or faxed to the zoo.

A confirmation invoice will be mailed, faxed, or e-mailed to you 5-7 business days after the submission of your registration form. Please have a copy of this confirmation on the day of the visit.

Costs of Programs

If no program is desired, zoo admission is the only cost. If a program is desired, the cost for groups with 10 or less people is $20.00/program. For groups larger than 10 people, the cost is $2.00/person/program. General zoo admission is required for all programs. The program cost does not include general admission into the zoo.

Arrivals and Payments

Please report to the visitor's center where an admissions staff person will greet you. Please only send in one representative with full payment into the visitor's center. All other participants should wait in organized lines outside of the visitor's center ensuring that other guests can still access the main entrance doors. The representative should count their party and proceed inside to pay for the entire group. You may pay by check, cash, or credit card (visa or mastercard). Payment is accepted only upon entry into the zoo. We do not accept pre-payment. There are no exceptions. Please Note: We Do Not Accept Purchase Orders or Advance Payments.

After your payment had been made, the entire group in organized lines will walk in the visitor's center. The group will be counted by the admission staff as they pass the admission booth to ensure correct payment has been made. There must be one adult chaperone at the end of the line in case the admission staff needs to correct the group total number.

If you have a scheduled zoo program, your education instructor will meet your group at the picnic tables to the left of the carousel ten minutes before your program time to escort you to your designated program site.

Late Arrivals

If you are going to be late for a scheduled zoo class program, please contact us as soon as possible at (920.434.7040). Although we will do our best to accommodate your late arrival, we may have to reschedule or cancel your class. You will still be able to enter the zoo and tour on your own.

Rainy Day/Severe Weather

Please check the weather before you depart for the NEW Zoo. The zoo is an outdoor facility and there are no refunds once you have entered the zoo. If you need to cancel your reservation, please contact us to reschedule your visit.

Bus Parking

Bus parking is available ONLY in the upper lot located at the top of the hill next to the zoo. The bus may use the main parking lot across the street from the zoo only for the drop off or pick up of group passengers.

Carousel and Train Rides

The carousel ride is $1.00 per person per ride and the train ride is $2.00 per person per ride. Tickets can be purchased in the visitor's center at the admissions booth at any time during your visit.

Picnic Areas

No carry-in items are allowed into the zoo. Picnic tables are available on a first come first serve basis and are located across the street from the zoo in the park. The zoo cannot provide storage for lunches during your visit. Each student will need a hand stamp from the admissions staff if your group is returning to the zoo after lunch.

Lunch at the Zoo

Zoo lunches can be ordered for any group size but must be ordered at least one week before your arrival date. Each Zoo lunch consists of a hot dog, bag of chips, and a soda. Zoo lunches are $3.00 per lunch and must be pre-registered with your group's reservation. Zoo lunches can not be returned for any reason.

Tent Rental

The tent is a 20X30 foot white tent complete with 10 cathedral windows and 4 sides. Picnic tables are provided for seating under the tent. Food and drink carry-ins are allowed with the tent rental or the zoo can carter with a full menu or zoo lunches. The tent rental cost is $200.00 for a full day. Partial day rental is not available. Please call (920) 434-3824 for rental information and reservation.

Zoo Souvenirs

The gift shop is located in the visitor's center. There must be a 1:4 ratio of adult chaperones to children from your group when inside the gift store at all times.